General Terms and Conditions
Acceptance of General Terms and Conditions
The contract between C.H.E. REGALI - S.R.L. and the Customer is considered concluded upon full or partial acceptance of the order by C.H.E. REGALI - S.R.L. By placing an order, the Customer declares to have read all information provided during the purchase process and to fully accept these general terms and conditions and the payment terms stated herein.
If the Customer is a consumer (a natural person purchasing goods for purposes not related to his professional activity), once the online purchase process has been completed, he must print or save an electronic copy of these general terms and conditions, in accordance with Articles 3 and 4 of Legislative Decree 185/1999 on distance selling.
The Customer has no right to damages or compensation, and C.H.E. REGALI - S.R.L. shall not be liable for any contractual or non-contractual damages to persons and/or property resulting from the total or partial non-acceptance of an order.
Purchasing Procedures
The Customer may purchase only those products listed in the online catalogue at the time of order submission and described in the respective information sheets available at www.cheregali.com. Product images may not be fully representative of their characteristics and may differ in colour, size, or included accessories. All purchase information (glossaries, guides, etc.) is intended solely as general informational material and may not correspond exactly to the specific characteristics of each product.
The correct receipt of the order will be confirmed by C.H.E. REGALI - S.R.L. via e-mail sent to the address provided by the Customer. The message will include the date, time, and order number and will list all information entered by the Customer, who must verify its accuracy and promptly report any corrections. In case of non-acceptance of the order, C.H.E. REGALI - S.R.L. will inform the Customer in due time.
Methods of Payment
Credit Card: For purchases made by credit card, the issuing bank authorises only the amount corresponding to the purchase at the time of the online transaction. C.H.E. REGALI - S.R.L. reserves the right to charge the card on the day following shipment or as otherwise agreed. In case of cancellation of the order, whether by the Customer or due to non-acceptance by C.H.E. REGALI - S.R.L., the transaction and the authorisation of the amount will be cancelled. C.H.E. REGALI - S.R.L. shall not be liable for any delays or failure in the release of funds by the banking system.
Cash on Delivery: When choosing cash on delivery, an additional fee will be applied and clearly indicated during checkout. Payment must be made exclusively in cash or by circular cheque payable to C.H.E. REGALI - S.R.L.
Advance Bank Transfer: For payments made via advance bank transfer, the ordered goods will remain reserved until receipt of payment confirmation, to be sent within three working days from order acceptance. The shipment will be carried out only after the amount is credited to the account of C.H.E. REGALI - S.R.L.
Delivery Procedures and Costs
For each order, C.H.E. REGALI - S.R.L. issues an invoice for the goods shipped and sends it via e-mail to the Customer, in accordance with Article 14 of DPR 445/2000 and Legislative Decree 52/2004. Delivery costs are borne by the Customer and clearly indicated in the invoice. Delivery times depend on product availability and will be communicated upon order confirmation. C.H.E. REGALI - S.R.L. cannot be held responsible for delays in order processing or delivery.
Upon delivery, the Customer must verify that the number of packages matches the delivery note and that packaging is intact and not damaged. Any damage or discrepancy must be immediately reported to the carrier by noting “subject to inspection” with the reason (e.g. “damaged packaging”) on the delivery receipt. Once signed, no further complaints regarding external condition can be made. Any issues concerning integrity or completeness must be reported within seven days of delivery.
Right of Withdrawal
Pursuant to Article 5 of Legislative Decree 185/1999, if the Customer is a consumer, he has the right to withdraw from the purchase contract for any reason, without penalty and without the need to provide justification, within ten working days from receipt of goods. The withdrawal notice must be sent to C.H.E. REGALI - S.R.L., Pontives 14, 39040 Lajen, Italy by registered mail with return receipt, or by fax/telegram confirmed within 48 hours by registered letter.
The goods must be returned intact, complete with all parts and original packaging. Shipping costs for returns are borne by the Customer. Within 14 days from receipt of goods, C.H.E. REGALI - S.R.L. will refund the amount paid via credit card reversal or bank transfer. The right of withdrawal is forfeited if the product is not returned in perfect condition or has been used improperly. In such cases, the goods will remain available for collection at the premises of C.H.E. REGALI - S.R.L.
Guarantees
All products sold by C.H.E. REGALI - S.R.L. are covered by the manufacturer’s standard warranty and by a 24-month legal warranty for defects of conformity under Legislative Decree 206/2005. The warranty applies only to products used properly and for private use. In the event of defects, C.H.E. REGALI - S.R.L. will repair, replace, or refund the product free of charge.
Privacy
Personal data collected during the order process are used exclusively to fulfil the Customer’s requests and will never be disclosed to third parties. C.H.E. REGALI - S.R.L. ensures full compliance with Italian and EU data protection laws (Legislative Decree 196/2003 and Regulation EU 679/2016). The data controller is C.H.E. REGALI - S.R.L.
Complaints
Any complaints must be addressed to C.H.E. REGALI - S.R.L., Pontives 14, 39040 Lajen (BZ), Italy.
Applicable Law and Jurisdiction
The sales contract between the Customer and C.H.E. REGALI - S.R.L. is deemed to be concluded in Italy and governed by Italian law. If the Customer is a consumer, the competent court is that of his place of residence; in all other cases, the court of Bolzano has exclusive jurisdiction.
C.H.E. Regali S.r.L.
Pontives 14 – I-39040 Lajen (BZ) – South Tyrol – Italy
Phone: +39 0471 796900 Fax: +39 0471 789077
VAT No. IT 02362530210